Deposit and Booking: To secure an on-site appointment, customers are required to pay a booking deposit online via our authorized payment processor. The remaining balance for the service is settled according to the agreed quotation following the initial on-site assessment.
Contract Formation: A binding service contract is established only when we send an email booking confirmation following the receipt of the required deposit, or when we commence the requested on-site service execution.
Deposit Requirement: The online booking deposit is payable immediately upon reservation through our integrated payment system.
Final Payment: The outstanding balance for completed services is due upon completion of the on-site work, payable via the agreed payment methods. In the event of payment default, statutory default interest and reminder fees shall apply in accordance with German Civil Code provisions.
Withdrawal Period: You have the right to withdraw from this contract within 14 days from the day of the conclusion of the contract without giving any reason.
Exercise of Withdrawal: To exercise your right of withdrawal, you must inform us (Retrofitflow, Grambker Heerstraße 93 A, 28719 Bremen, Germany, email: pipes@retrofitflow.com) of your decision by means of a clear statement (e.g., a letter sent by post or email).
Premature Expiry of Withdrawal Right: For service contracts, the right of withdrawal expires prematurely if the Service Provider has performed the service in full and has only begun execution after the consumer has given explicit prior consent and simultaneously acknowledged that they lose their right of withdrawal once the contract has been fully performed by the Service Provider.
Effect of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw.
Accurate Information: The Customer warrants that all provided property details, structural disclosures, and contact information are accurate. Retrofitflow shall not be held liable for delays or adjustments required due to inaccurate site disclosures.
Utilities: The Customer must ensure that necessary utilities, such as electricity and functional water supply points, are accessible on-site during the execution of the services.
Cancellation Terms: Cancellations made by the Customer less than forty-eight (48) hours prior to the scheduled appointment may result in the forfeiture of the online booking deposit to cover incurred operational and scheduling allocations.
Provider Rescheduling: Retrofitflow reserves the right to reschedule appointments due to unforeseen technical impediments, severe weather, or force majeure events. Customers will be notified promptly, and alternative arrangements will be scheduled.
Limitation of Liability: Retrofitflow is liable for intentional acts and gross negligence without limitation. For ordinary negligence, our liability is restricted to foreseeable contractual damages typical for this type of service. This limitation does not apply to injury to life, limb, or health, or breaches of essential contractual obligations.
Technical Disclaimer: While we apply professional standards to all removal and renovation tasks, structural anomalies inherent to aging infrastructure may require secondary interventions. No guarantee is provided for pre-existing structural decay outside the immediate scope of the contracted pipe removal work.
Dispute Resolution: The European Commission provides a platform for Online Dispute Resolution (ODR), accessible at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
