1. What services does Retrofitflow provide?

Retrofitflow provides professional on-site removal, dismantling, and renewal preparation services for aging residential and commercial water pipe systems. All services are performed directly at the client’s registered premises within our designated European service areas.

2. How does the booking and payment process work?

To secure an on-site service appointment, clients must pay an advance deposit via our online checkout system. The remaining balance for the scheduled service is due upon completion of the on-site work, in accordance with the terms agreed upon in the individual service contract.

3. What are the cancellation and rescheduling terms?

Appointments may be canceled or rescheduled without penalty up to 48 hours prior to the scheduled on-site arrival time. Cancellations made within less than 48 hours of the appointment window may incur a retention fee to cover dispatched technician allocation and logistics costs, as permitted under applicable statutory regulations.

4. What geographical areas are currently covered?

We operate and provide on-site pipe removal and retrofitting preparation services within Germany and select neighboring European regions. Specific service availability can be verified by entering your postal code during the booking process on our website.

5. Are the services subject to statutory consumer withdrawal rights?

For consumer contracts concluded online, statutory right of withdrawal provisions apply in accordance with German and European consumer protection laws. Detailed information regarding the withdrawal period, exceptions for services already fully performed, and a standardized withdrawal form are provided during the checkout process and within our Terms of Service.

6. How are service appointments scheduled and confirmed?

Following the successful payment of the initial deposit, you will receive an electronic confirmation containing your scheduled service date and time window. Our technicians will arrive at the specified address within the agreed time frame to carry out the contracted assessment and preparation work.

7. What is required from the property owner prior to the technician’s arrival?

Clients must ensure unobstructed physical access to the designated water pipe areas and shut off the main water supply to the property prior to the technician’s scheduled arrival. Failure to provide adequate access may result in rescheduling and additional service fees.

8. How can I contact Retrofitflow for support or inquiries?

You can reach our customer support team via email at pipes@retrofitflow.com or by telephone at +49 421649280. Our registered business address is Grambker Heerstraße 93 A, 28719 Bremen, Germany.