1. Introduction and Scope

This Cookie Policy governs the use of cookies and similar tracking technologies on www.retrofitflow.com (operated under the brand Retrofitflow, located at Grambker Heerstraße 93 A, 28719 Bremen, Germany). This policy complies with the European Union General Data Protection Regulation (GDPR), the ePrivacy Directive, and relevant German federal data protection regulations (including the Telekommunikation-Telemedien-Datenschutz-Gesetz – TTDSG).

Retrofitflow utilizes cookies to ensure proper website functionality, analyze traffic, and facilitate secure financial transactions via our designated payment processor.

  1. What Are Cookies?

Cookies are small text files stored on your terminal device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device, remember your preferences, and improve your overall user experience during your interaction with our on-site service booking workflow.

  1. Consent and Choice

In strict compliance with European and German legal frameworks:

Opt-In Requirement: Non-essential cookies, analytics cookies, and marketing-related tracking technologies are deployed only after you grant explicit prior consent.

Cookie Banner: Upon your initial visit to www.retrofitflow.com, a dedicated cookie consent banner is displayed. Non-essential cookies will remain inactive until you click the “Accept” button on our cookie banner.

Withdrawal of Consent: You retain the right to modify or withdraw your consent regarding cookie usage at any time by adjusting your browser settings or accessing our cookie preference management interface.

  1. Categories of Cookies We Use

A. Strictly Necessary Cookies (Essential Cookies)
These cookies are mandatory for the technical operation, security, and core functionality of www.retrofitflow.com. They enable basic features such as page navigation, session management, and secure deposit booking interactions. Without these cookies, the website cannot function correctly.

Retention Period: These session cookies are automatically deleted from your device immediately after you close your browser. Persistent technical preference cookies are retained for a maximum duration of 12 months.

Legal Basis: Article 6(1)(b) of the GDPR and Section 25(2) of the TTDSG (strictly necessary for the provision of an explicitly requested service).

B. Analytical and Performance Cookies

These cookies collect aggregated statistical data regarding how visitors interact with our website, helping us evaluate and improve our service structure, page load speeds, and user interface layout.

Retention Period: Retained for a maximum duration of 24 months from the date of initial consent, unless deleted earlier via browser settings.

Legal Basis: Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG (explicit user consent).

  1. Third-Party Cookies and Payment Processing

To process deposit bookings and financial transactions securely, www.retrofitflow.com integrates services provided by external partners.

Stripe Processing: Third-party cookies associated with payment processing are managed directly by Stripe. These cookies are utilized strictly for fraud detection, risk prevention, authentication, and ensuring secure payment processing compliance.

Retention Period: Third-party transaction and security cookies managed by Stripe adhere to Stripe’s respective data retention schedules and regulatory compliance mandates.

Legal Basis: Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) of the GDPR (legitimate interest in secure transaction processing and fraud mitigation).

  1. Management and Deletion of Cookies

You hold full autonomy over the management of cookies on your device:

Browser Controls: Most standard web browsers allow you to view, manage, restrict, or delete cookies via their settings menus. Please consult your browser’s official documentation for instructions specific to your software version.

Consequences of Disabling Cookies: Disabling strictly necessary cookies may restrict your ability to complete service appointments or access specific booking features on www.retrofitflow.com.

  1. Updates to This Cookie Policy

Retrofitflow reserves the right to amend this Cookie Policy periodically to reflect statutory updates, regulatory modifications in Germany and the European Union, or alterations to our service infrastructure. The updated version will be published directly on this page with an amended effective date.